If your vision isn't as clear as expected in your new glasses, don't worry—there are steps you can take to address the issue. First, ensure that you have your prescription and PD (Pupillary Distance) measurements correctly entered for your order. Sometimes a data entry error in your prescription or PD can lead to unclear vision.

If you've recently experienced a prescription change, keep in mind that it might take a few days to a few weeks for your eyes to adjust to the new prescription. To aid in this adjustment period, consider the following suggestions:

Double-check that your prescription details were accurately entered.

Avoid frequently switching between your old and new glasses.

However, if there was a data entry error in your prescription or PD or if the unclear vision persists or worsens, don't hesitate to contact our customer support team for further assistance. Having your prescription and PD information at hand will help us address your concerns more effectively. We're here to ensure that you experience optimal visual clarity and satisfaction with your new glasses.

If you're experiencing discomfort or fit issues with your new glasses, we're here to help. We recommend taking a selfie while wearing your new frames and reaching out to our dedicated customer support team. They'll provide expert guidance and solutions to address any fitting concerns you may have. Your satisfaction and comfort are important to us, and we're committed to ensuring that your eyewear fits perfectly and provides optimal visual experience.

The virtual try-on provides an approximation of how the glasses will look on you, but there could be variations in appearance when you receive them.

To enhance accuracy, use the “prescription” filter at the top of the page and enter your Pupillary Distance (PD). Inputting the distance between your pupils (PD) will significantly improve the precision of how the selected frame fits and appears on you.

How to measure your PD, click [here]

Maintaining your new glasses is essential to ensure their longevity and optimal performance.

Here are some tips to help you take care of your glasses:

Cleaning: Regularly clean your glasses with a microfiber cleaning cloth and lens cleaning solution. Avoid using abrasive materials or rough fabrics that could scratch the lenses.

Proper Storage: When you're not wearing your glasses, store them in a protective case. Avoid placing them face down on surfaces, as this can expose the lenses to potential damage.

Avoid Extreme Heat: High temperatures can cause the frame material to become more pliable, which might lead to misalignment. Avoid leaving your glasses in places with excessive heat, like the dashboard of a car.

Handle with Care: Be cautious while putting on or taking off your glasses. Using both hands to remove them can help prevent misalignment.

Regular Check-Ups: Visit your eye care professional for regular check-ups and adjustments if needed. They can ensure that your glasses are properly fitted and comfortable to wear.

Remember, the durability and longevity of your glasses depend on how well you care for them. Regular cleaning, proper storage, and gentle handling can help extend the life of your eyewear.

Explore our range of cleaning and care accessories for your glasses [here]

If your glasses have come out of alignment after wear, we recommend seeking professional assistance from a local eye care professional. Many retail practices offer this service for free, and they have the necessary tools and expertise to properly align your glasses for optimal fit and comfort.

In the meantime, here are some tips to help prevent misalignment in the future:

Handle with Care: When putting on or taking off your glasses, use both hands and be gentle to prevent misalignment.

Store Properly: Store your glasses in a protective case when not in use to prevent accidental bending or misalignment.

Avoid Extreme Heat: High temperatures can cause the frame material to become more pliable, leading to misalignment. Avoid leaving your glasses in places with excessive heat, such as the dashboard of a car.

By following these practices and seeking professional assistance when needed, you can ensure that your glasses stay aligned and provide you with the best possible vision and comfort.

Explore our range of cleaning and care accessories for your glasses [here]

If you notice scratches or a film on your lenses, we recommend the following steps to address the issue:

Cleaning: Begin by gently cleaning your lenses using a microfiber cleaning cloth and lens cleaning solution. Avoid using abrasive materials or rough fabrics that could further damage the lenses.

Re-Examine: If the scratches or film persist after cleaning, closely inspect the lenses under good lighting. Sometimes, what may seem like scratches could actually be smudges or residue that can be easily cleaned. For further cleaning, you can also rinse your glasses under lukewarm tap water and use a small amount of mild dish soap. Afterward, dry them using a clean, lint-free microfiber cloth.

Preventive Measures: To prevent future scratches, always store your glasses in a protective case when not in use. Avoid placing them face down on surfaces, as this can expose the lenses to potential damage. Additionally, avoid leaving your glasses in hot cars, as high temperatures can affect the frame material and lenses.

It's important to note:

Coatings and lenses wear over time, so it is recommended to update your lenses yearly.

Remember, the durability and longevity of your glasses also depend on how well you care for them. Regular cleaning, proper storage, and gentle handling can help extend the life of your eyewear. If you have any concerns or need further assistance, feel free to reach out to our customer support team for guidance.

Explore our range of cleaning and care accessories for your glasses [here]